Refund Policy

This policy explains how refunds work for Claycable purchases, including agent subscriptions (such as Amara), workspace plans, and one-time credit purchases. It supplements our Terms of Service.

1. Subscriptions

Subscriptions are billed in advance and renew automatically each period. You can cancel at any time from your billing settings or the Stripe billing portal; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide prorated refunds for partial billing periods.

If you were charged in error — for example a duplicate charge, or a renewal after you cancelled — contact us and we will refund the erroneous charge in full.

2. Credit purchases

One-time credit purchases are non-refundable once any portion of the credits has been used. Unused credit purchases may be refunded within 14 days of purchase on request.

3. Service failures

If a fault in the Service prevented you from using what you paid for, contact us within 30 days of the charge. We will assess in good faith and issue a full or partial refund where the Service did not deliver what was promised.

4. Statutory rights

Nothing in this policy limits refund rights you have under applicable consumer protection law, including in Ontario, Canada and jurisdictions with mandatory cooling-off periods.

5. How to request a refund

Email billing@claycable.comfrom the address on your account with the charge date and amount. We aim to respond within 3 business days. Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days.